Payment method

Types of payment methods

There are 2 types of payment methods:

Type

Your bank address

Bank transfer

Available for all countries

Paypal

Available for all countries except for the following currencies: MXN, MAD, HUF, TRY


Create a payment method for each currency

In order to receive your earnings, you must create a payment method for each currency for which you have / will display campaigns and therefore be paid.

  1. Go to the page “Payment method” page :


  2. Then, add a new payment method by clicking on the (+) button :


  3. And follow our tuto by clicking on the button 
    Please note that in the case of bank transfers, IBAN and BIC/SWIFT information must be transmitted.

You will then receive an email on your login to validate the added payment method.
WARNING: the email may arrive in your spam.

Associated costs for each currency

There may be fees associated with each payment depending on the currency, the type of payment method, and your bank address.

Payment method

Inside EU

Outside EU

Bank transfer

Depends on the currency: information available when adding a payment method

Depends on the currency: information available when adding a payment method

Paypal

2% of the amount including VAT

with a maximum of 6€ (or equivalent)

2% of the amount including VAT

with a maximum of 35€ (or equivalent)


In the payment method addition the fees are indicated as below:

Payment process at Kwanko

1st payment process


Usual payment process 

Minimum and invoicing rules  

The minimum settlement threshold is €50 or its equivalent in another currency (250 BLR, 60 USD, 43 GBP, ...). If you have not reached the minimum per currency, your earnings will remain pending until the next payment request.

Kwanko does not cumulate the earnings of different currencies to reach the 50€ or equivalent: each currency is subject to a specific payment request.


Date of payment of invoices received

Kwanko generates invoice requests for publishers on receipt of advertiser funds at the end of each month (between 30th/31st and 1st). 

After validation of the payment requests, the payment dates are as follows:

  • Invoice validated between the 1st and the 15th of the month (included), effective payment between the 1st and the 5th of the following month.

  • Invoice validated between the 16th and the end of the month, effective payment between the 15th and the 20th of the following month. 


Bank transfer / Paypal 

Type

Deadline

Bank transfer

1 to 5 working days (depending on your bank's address)

Paypal 

24h (working days) 

Check

1 to 3 days depending on postal delays


Currency and payment

You receive payment in the same currency as the campaign being run, regardless of where you live. 

Remember to set the payment methods in the currencies in which you have made earnings. 


Invoices page

Validate a payment request

If the conditions are met according to the rules specified above (Minimum and invoicing rules), Kwanko generates a payment request (one per currency). To get paid you must validate the payment request, if you don’t Kwanko can’t pay you.

  1. You get an email alert :

You receive an email on your login to inform you that the payment request has been generated.  

  1. Log into your account and go to the Invoices page :

For each line related to “Payment request” you have a button “Confirm” in the “Actions” column.

  1. Check the invoice preview :

Check that your (administrative and bank) information is correct on the invoice preview by clicking on
 the loop → 

 


  1. Validate the invoice :

You can then choose between two options:

  1. validate your payment request by simply entering the invoice number

  2. upload your own copy of the invoice (the total amounts must be identical to those in the invoice details)

Option 1:

Option 2 :

Payment requests for the BRL currency

For this currency only, it is necessary to send your invoice and Nota fiscal by email to financeiro.br@kwanko.com. Please include your full bank details. 

For Brazilian companies, payment will be made within 15 days of receipt of the invoice.

For companies based outside Brazil,  taxes will be withheld from your invoice in accordance with Brazilian legislation on the import of services. These taxes vary by country:

  • IR tax of 10%-25% (payments to France do not have IR tax)
  • IOF tax of 0,38%




Combine payments

This option allows you to combine all invoices (of the same currency) in the same calendar year for a single settlement.

The bank charges will only be applied only once.

This action is only valid for payment requests issued by Kwanko France & Kwanko Mexico.

Invoices status

Status

Description

Action

Prescription

Awaiting publisher action

For BRL currency only. The payment request for the earnings made by the publisher is now available.

The publisher needs to send the invoice and the Note fiscal (the tax note) by email to financeiro.br@kwanko.com.

5 years

Blocked

Kwanko has blocked the invoice before payment for various reasons (administrative and banking information mismatching, IBAN and/or SWIFT and/or incorrect beneficiary name,...).

The publisher needs to do the required changes asked by email by Kwanko.

6 months

Blocked to repay

The invoice has been blocked by Kwanko after the 1st payment for various reasons (administrative and banking information mismatching, IBAN and/or SWIFT and/or incorrect beneficiary name,...).

The publisher needs to do the required changes asked by email by Kwanko.

6 months

In progress

Kwanko is in the process of paying the publisher .

 

6 months

Paid

Kwanko has paid the invoice to the publisher.

 


Payment discarded

The payment of the invoice has been discarded by the publisher’s bank.

The publisher must make the necessary changes asked by email by Kwanko.

6 months

Payment mode not validated

The publisher has added a payment method but has not validated it.

The publisher must validate the payment method added or modified by clicking on the confirmation link in the email received.

6 months

Payment rejected

The payment of the invoice has been rejected by the publisher’s bank.

The publisher must make the necessary changes asked by email by Kwanko.

6 months

Payment request

The payment request for the earnings made by the publisher is now available.

The publisher must confirm the payment request : either by confirming the Kwanko’s invoice, or by uploading his/her invoice (in this case the amounts must match).

1 year

Received

Kwanko has received the invoice from the publisher and will be able to process the payment in the next few days.

 

6 months

Rejected upload

The invoice added by the publisher to confirm the payment request was rejected.

The publisher must cancel the adding of the invoice and upload the invoice having made the modifications requested by email by Kwanko.

1 year

Repayable

The publisher has taken the necessary action on a rejected or discarded invoice and can now be paid.

 

6 months

Upload checking

The publisher has uploaded the invoice for validation, it is awaiting verification by Kwanko.

 

1 year


French legal obligations

The information relating to the tax and social security regulations applicable to the receipts and income from these transactions (General Tax Code [CGI], Art. 242 bis, I), also covers the obligations to declare and pay to the tax authorities and the bodies responsible for collecting social security contributions resulting from the transaction and the penalties incurred in the event of failure to comply with these obligations.

In this respect, we provide the following electronic links to the websites of the administrations providing this information (General Tax Code [CGI], Art. 242 bis, I):




Earnings page

This page allows you to view the earnings on campaigns and check the validation and payment status of advertisers. 

La partie statistiques dans le tableau représente la totalité des actions réalisées sur les campagnes en spécifiant :

The statistics part of the table represents the totality of the actions carried out on the campaigns by specifying :

  • total earnings: pending approval + approved

  • events pending approval

  • events approved

The “payment” part of the table refers to the earnings already approved :

  • either waiting for payment

  • or events for which the payment has already been done.

To facilitate the search, you can filter the data by currency, by websites, by campaign and by period. 

You can also change the order of these filters to find information according to the website, the campaign or the period, by clicking and dragging the field with the 3 small dots positioned on the left side:

As payment requests are based on earnings validated and paid by the client, they may differ from the earnings realised on the campaign: only approved earnings will be paid.

FAQ

My invoice has the “paid” status but I haven’t received any money yet.

The payment delay may take a few days (see section Bank transfer / Paypal delay).

After 7 working days after the last date of update of the paid invoice, we invite you to contact us at  publisher.invoicing@kwanko.com

I don't know what my payment request is in detail? 

In order to understand what your payment request is about, you can look at the details of the earnings:

Then to go further, you can compare it with your Earnings page :

Why does my payment request not correspond to my actions realised on the campaign? 

The payment requests are generated on the basis of earnings validated and paid by the client. The statistics show all statuses: conversions pending approval, approved, rejected and do not reflect the payment status of the client. 

Contacts

For all questions related to invoicing: publisher.invoicing@kwanko.com 

For all questions related to Brazilian billing: financeiro.br@kwanko.com   

For feedback on the platform: feedback@kwanko.com 

For all other questions: publisher@kwanko.com